Refund Policy | RoadsterAI

This policy covers credit packs and plans bought on RoadsterAI. If a purchase did not turn out the way you expected, the sections below set out when we can send your money back and how to ask.

Who Qualifies for a Refund

A refund is possible when both of these are true for your order:

• Your request reaches us no later than 7 days after your first purchase or your first subscription payment.
• The account has made no meaningful use of the paid features.

Asking for a Refund

Send an email to support@roadsterai.video containing:

• The email address you signed in with
• The order or receipt reference, if you have it
• If you like, a sentence about why you want the refund

How Long It Takes

When a refund is approved, the money goes back to the same payment method used at checkout. Card issuers and banks usually take 5-10 business days before it shows on your statement.

What We Cannot Refund

In general, refunds are not available for:

• Accounts that have already used the paid service heavily, for example by spending a large part of their credits or rendering a lot of clips
• Subscription renewal charges where the request comes in after the 7-day window
• One-time credit packs, except where the law says a refund is due
• Accounts that broke the Terms of Service or misused the refund process

Cancelling a Subscription

You can cancel a plan at any time so that it no longer renews. Cancelling stops charges from that point on; it does not, by itself, refund payments already taken.

Chargebacks

Before you dispute a payment with your bank, please contact support so we have a chance to sort it out with you first. We may restrict access to the account while a chargeback remains open.

Your Legal Rights

Any consumer right that the law gives you and that cannot be waived still applies, whatever this policy says.

Send any questions about this policy to support@roadsterai.video.